Return & Exchange Policy

At Asqeu, we take pride in the quality of our products. However, if something isn’t right, we’re here to help. Please read our Returns & Exchange Policy carefully before placing an order.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only in the case of damaged or defective products.

To be eligible:

  • The item must be unused, unwashed, and unworn
  • All original tags and packaging must be intact
  • The issue must be reported within 24 hours of delivery

2. Damaged or Defective Products (Important)

If you receive a damaged, defective, or incorrect product, it is mandatory to share clear images and videos for verification.

Please ensure you provide:

  • Clear images of the damaged/defective area
  • A continuous, unedited video of the courier package being opened (unboxing video)
  • Images of the outer packaging and shipping label

Requests without proper images or an unboxing video will not be eligible for return or exchange.

This helps us investigate the issue accurately and resolve it fairly.

4. How to Raise a Request

To request a return or exchange, contact us within 7 days of delivery via:

Email: support@asqeu.in

WhatsApp: +91-7022095772

Please include:

  • Your order number
  • Images and videos (if applicable)
  • A brief description of the issue

5. Review & Approval Timeline

Once your request is received, our team typically takes up to 5 business days to review and verify the details.

All requests are subject to approval after quality checks.

6. Refunds & Store Credit

Approved returns are issued as store credit only.

Store credit will be added to your Asqeu account and can be reused on future purchases.

Store credit will be processed after the request is approved and verified.

7. Items Not Eligible for Return or Exchange

We do not accept returns or exchanges for:

  • Requests raised after 7 days of delivery
  • Size exchanges beyond the one-time allowance
  • Color differences due to lighting or screen variations
  • Change of mind after purchase
  • Products that show signs of wear, washing, or damage after delivery

8. Final Note

All return and exchange requests are subject to verification by the Asqeu team. The final decision rests with Asqeu.

9. Contact Us

For any questions or assistance, feel free to reach out:

Email: support@asqeu.in

Call/WhatsApp: +91-7022095772

Instagram DM: @asqeu.in